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Returns And Cancellation


Returns Policy

In case you want to return, please feel free to contact us.

Only products that are unused and in their original condition with all original tags and packaging would qualify for returns and refunds.  Some products such as online courses and products that are marked "not returnable" does not qualify for returns.

To initiate the return process,

  1. E-mail us at support@planeteducate or call +91 22 6157 2600 to speak to our executives.
  2. You will receive an email explaining you the complete return process
  3. Please keep the package ready to be picked up at your doorstep. For some products, you may have to ship the product(s) to the address as informed to you.
  4. We would process your refunds or offer store credits within 2 weeks of receipt and acceptance of the returned products.
  5. Damaged/ defective items must be returned in the original condition they were received in with all the accompanying accessories and in the original manufacturer's box/packaging.

If you would like to cancel an order, please call us at 022-61572600 or mail us on support@planeteducate.com  within 24 hours of ordering.